Returns Policy

What are the shipping options + how long will my parcel take to get to me?

Delivery is available to all regions in the UK. After 1 business day processing please allow for the below approximate time frames;

  • UK Standard Tracked Delivery - £3.99 (2-4 working days*). FREE for orders containing 2+ items.
  • Please note the above shipping timelines are estimates and not guaranteed. Sometimes there may be delays – e.g. carrier delays, logistics, bad weather or things out of our control. Our team can be reached via our contact us page with any further queries you have.

Why don't you offer untracked shipping?

Unfortunately, we are currently unable to offer untracked shipping due to the danger of orders going missing in transit. We want to ensure all orders reach customers as quickly and efficiently as possible.

Where is my order?

Please check your order confirmation email. This will tell you how long your order should take. You will receive a tracking reference which you can use to monitor the delivery.

I haven’t received a confirmation email and I placed my order over 24 hours ago, what shall I do?

Please email customer service at help@lifesupplies.com and they will be able to help with the issue.

My tracking number isn’t working, what shall I do?

Please wait 24hrs from when you receive the tracking number as it does not activate until it's picked up by the delivery company. If it's still not working, please contact help@lifesupplies.com with your name and order number.

My items still haven’t been shipped and I haven’t received a refund, what shall I do?

Please contact help@lifesupplies.com with your name and order number.

I placed an order over a week ago and haven’t heard anything since my confirmation email - can I get an update on my order?

Please refer to your tracking details and if you need further help, email our customer service team on help@lifesupplies.com

Refunds, Exchanges and Returns

I have changed my mind, can I return a product and receive a refund?

Currently we are unable to accept returns, however please contact help@lifesupplies.com within 30 working days and the team will advise you on next steps. Please see more information regarding your consumer rights here

There is an issue with my product or I have had the incorrect products arrive, what do I do?

We are sorry hear that! Please contact the team at help@lifesupplies.com within 30 working days and we will be happy to help.

TERMS AND CONDITIONS - COMPETITIONS

The Life Supplies Giveaways Terms and Conditions:

  1. Terms and conditions – To participate in this competition, participants must be following our Instagram account, like our post and tag a friend. A. Participants will be able to enter as many times as they please. This competition will run on 11/07/22, from 8PM GMT to 12PM GMT 01/8/2022.

  2. There will be a total of 2 prizes, and there will be 2 winners, the commenter on the competition who will be selected at random and who has fulfilled the criteria in point 1) above and the person who they have tagged who does not need to have fulfilled the criteria in point 1) above.

  3. If you are the winner of the prize “Our full range of products including our Nourishing Shampoo, Nourishing Conditioner, Cleansing Shampoo, Refreshing Body Wash and Refreshing Handwash”, we will require your email address and a contact number. The winner will be selected at random among the people who have fulfilled the criteria in point 1). Life Supplies will contact the winner via instagram DM requesting an email address from where future correspondence will take place. The prize cannot be exchanged for any cash alternative.

  4. The contest is open to anyone, except for Life Supplies employees, contractors, families, or anyone directly connected with the organisation. 11) We reserve the right to provide an alternative prize of equal, or greater value, in the event of unforeseen circumstances.

  5. No purchase from Life Supplies is necessary to participate in the competition. However, please note, entrants will require access to the internet and Instagram. No refund can be claimed for expenses acquired in participating in the competition, including the use of the internet.

  6. Life Supplies reserve the right to exclude any entries which we believe to be inappropriate, fraudulent, spam, or based on any misconduct.

  7. None of the above prizes cannot be exchanged for any cash alternative.

  8. The winner will have 7 days to get in touch in the ways explained above, from the date of the Competition closure. After this time, we have the right to select a new winner.

  9. The decisions of the promoter are final, and no correspondence will be entered into.

  10. Any personal data relating to participants will be used solely in accordance with The Data Protection Act 2018 (GDPR implementation).

  11. These giveaways are in no way sponsored, endorsed, or administered by, or associated with Instagram. You are providing your information to Life Supplies and not to Instagram. By participating in these giveaways, you agree to a complete release of Instagram from any claims.

  12. Life Supplies does not accept responsibility for entries that are lost, damaged or delayed. For example, as a result of network, system development, computer or telecommunications failures or fault of any kind - including any hardware, programming code, databases or software used in the promotion.

  13. Winners may be required to participate in any related publicity without further reward. These may include being photographed for Life Supplies social media, provide a short statement about their win.

  14. Life Supplies reserves the right to withdraw or amend this promotion, without notice, in the event of any unforeseen circumstances outside of its reasonable control.